Profile: Poul Jensen

Poul Jensen is Kromann Reumert's knowledge manager and responsible for the entire knowledge department, including document database, knowledge database and library.

Poul is at the moment working on implementation of Kromann Reumert's knowledge strategy which is part of the business strategy for Kromann Reumert.

Presentation: Key elements to ensure successful implementation of knowledge management in a Danish law firm

Wednesday, November 9th, 16.00

Track: Strategy

Case: Kromann Reumert

Knowledge management is a key issue to maintain competitive strength. It is also a complex topic to implement in a business.

Why is that? First of all it is difficult to understand what it means. It tends to be a buzz word with no content if we fail to explain the elements properly. Another obstacle is the lack of ownership because the time spent on knowledge management has nothing to do with the daily business - or has it?

The work we have done in Kromann Reumert on knowledge management the past 1,5 years shows that it has everything to do with the daily business. Our experience is that knowledge management can be implemented if it is done in a structured way and by using sufficient time.

Key elements are:

• Analyses of the knowledge culture
• Creation of a knowledge strategy
• Appointment of knowledge ambassadors
• Building a corporate taxonomy
• Different types of communication to the organisation
• To implement knowledge system to sustain the knowledge culture

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